Thursday, January 13, 2011
Return Process from Hell
My manager brought me this box of Wheat Thins this morning asking me to return them because they were puffy and had no salt. Side note: once a month I order snacks for elite of the office. I finally get around to calling the Costco customer service after checking out the website and having a few questions on the return process. I was on hold for 21 minutes! After finding out I needed to go to a "special" division I was transferred to an automated system, which then put me on hold again!!! My boss called me and I then proceeded to inform her that the company was paying more money for me to return this defected product then the product itself. During which they hung up on me! Can you believe that?! BAHHHH! Needless to say, I gave away the questionable snacks to the bottomless pits of the office.
Update: A little while later my boss stops by my desk and says, "I will grab that box from you when I get back from the bathroom". Crap! I have 2 minutes to collected the two bags, retape the box, shove the bags back in there like nothing ever happened. I grab the box out of the recycling bin and grab the one bag. I then have to run down the hallway to grab the other bag. The box wouldn't tape up so I had to get assistance. I zoom back down the hallway with my reconstructed box, but alas it wasn't enough time. I was caught red-handed with my pathetic excuses of a Wheat Thins box. She looked at me and at the box and asked me what I had been up to, which of course I then felt obligated to explain that I didn't think she would want them so I gave them away. She agreed and said I could give them away- after all that work!
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